Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Southampton | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Southampton collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Southampton is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Southampton, UK. We are the data controller responsible for your personal information.

Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and any other clinical information necessary to provide safe pharmacy services.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.
• Communication records: Records of any correspondence between you and our pharmacy team.

How We Use Your Data

We use your personal and health data to:

• Process your consultation and provide safe, appropriate weight loss treatment.
• Enable our pharmacist to review and approve your prescription before dispensing.
• Arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
• Communicate with you about your order, treatment, or any clinical concerns.
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• Maintain accurate patient records as required by pharmacy law.
• Improve our services and ensure patient safety.

Our lawful basis for processing health data is the provision of healthcare services and compliance with our legal obligations. For general personal data, we rely on legitimate interests and contractual necessity.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand website traffic and user behaviour so we can improve our services.
• Preference cookies: Remember your settings and preferences to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

Third Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant information with GPs or other healthcare professionals involved in your care.
• Delivery partners: We share your name and delivery address with our courier to fulfil your order.
• Payment processors: Secure payment providers process your payment data on our behalf under strict data protection agreements.
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other regulatory authorities to comply with legal obligations.
• IT service providers: Trusted providers who support our website and systems operate under data processing agreements that protect your information.

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where legally permissible, object to or restrict certain types of processing, and request a copy of your data in a portable format. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and fairly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Southampton
GPhC No. 9012511
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.